RETURNS, REFUNDS, AND EXCHANGES
Download Return Form Here
Returns happen, we get it! REPENT HAUS will take back your unwanted items as long as you send it back postmarked within 30 days from the order date or less. Please make sure though that it is returned in the same condition with all the tags and packaging in tact! (so me and the other poor soul here can get it ready for our next customers). If you eat in it, dance in it, or party in it, we love you but we won’t be able to accept! 🙁
REFUNDS & STORE CREDT
Send back your item(s) with your return form filled out, a copy of your invoice, and include both in your package. You can choose either a full refund (minus any shipping fees) or get store credit and since we love you that much, we will add a 10% increased value to your store credit! As soon as we receive your returned package, we’ll send you a confirmation email. Refunds will take between 7-10 business days to show so bear with us. And sorry, we do not pay for return shipping (yet)!
You can use your credit to get a different size, color or whatever your heart desires at REPENT HAUS, or even gift it to a friend who is just as serious about their style as you are. This code will never expire, so take your sweet time deciding what the H. E. Double hockey sticks you wanna do with it!
If you have any questions or specific concerns – no matter what it is, just shoot us an email at firstname.lastname@example.org and we’ll make sure to take care of ya!
• Returns must be in original condition (this means unworn, unwashed & un-chewed with original tags & packaging).
• Exchanges can be done using your store credit. Once you get your code, just place a new order at www.repenthaus.com.
• Shipping fees will not be credited unless we messed up on our end.
• All items returned will be refunded at the price it was purchased at or given store credit with 10% added value!
• All jewelry, lingerie, intimates, swimwear are FINAL SALE.
• All items on sale are FINAL SALE.
• Processing returns takes us a few days, so please be patient with us!
HAPPY SHOPPING LIL SINNERS!